Refund Policy - Bloomommy
1. General Return Conditions
At Bloomommy , we are committed to ensuring your complete satisfaction with our products. However, if you are not satisfied with your purchase, you can return or exchange any item purchased on our site within 30 days of receipt.
Please note: A âŹ20 return fee applies and will be deducted from the refund amount. This fee covers the logistical costs associated with processing and shipping returns.
For your return to be accepted, the items must be:
2. Return and Refund Exclusions
For hygiene reasons and specific conditions of sale, some items cannot be returned or refunded. The following products are therefore excluded :
: These items have a reduced price or special benefit, and are considered final sales.
: For health and safety reasons, we do not accept returns of intimate or personal use products once opened.
3. Return Procedure According to Circumstances
3.1. Defective or damaged items
If you receive a defective or damaged item, please contact us immediately at the following address:
support@bloomommy.com
Please attach clear photos of the defect or damage and a description of the problem. Upon validation, we will send you a prepaid return label and issue either a replacement or a full refund, depending on your preference.
3.2. Wrong product received
If you have received an item that does not match your order, please contact us as soon as possible at:
support@bloomommy.com
We will guide you through the return process free of charge and send you the correct product at no additional cost.
3.3. Item never arrived
If your order is marked as delivered, but you have not received it, contact us to open an investigation with the carrier.
If the package is declared lost after investigation, we will send you a new item or issue a full refund.
3.4. Cancellation after ordering
Changed your mind after placing your order? You can request cancellation before shipping by contacting us at support@bloomommy.com .
If the order has already been shipped, you will need to wait until it has been received to proceed with a return by following the steps described above.
4. Refund Processing Time
Once your return is received and inspected, you will receive an email confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed within 14 business days of receiving your returned item. The refunded amount will be credited to your original payment method, less a âŹ20 return shipping fee, if applicable.
5. Reimbursement Method
Refunds are issued to the payment method used for purchase.
The amount will be credited directly to the same card used for the purchase.
The refund will be made to the corresponding account.
6. Return Shipping Information
To initiate a return, please contact our customer service at:
support@bloomommy.com
We will provide you with all the information you need to prepare for your return.
Please ensure you package your returned item securely to avoid damage during shipping. We recommend using a trackable service to ensure your return is received safely.
7. Contact us
For any questions or assistance regarding your return or refund, please do not hesitate to contact us at:
support@bloomommy.com
Our team is available to help you and provide you with fast and efficient service.
Thank you for placing your trust in Bloomommy . We are committed to providing you with the best possible shopping experience!
